Each Cross My Heart Design is made in the USA and unique in its cut, colors and designs. All are one-of-a-kind handmade treasures perfect for so many occasions. Our mission is to create your own small treasure that you are excited to give as a gift or proud to display in your own home, cross our heart!


Email:
customerservice@xmyheartdesigns.com

CROSS MY HEART DESIGNS
Broadlands Va.

By phone:
(703)405-3354 M-F 9:00-5:00pm

xmyheartdesigns@yahoo.com

Shipping and Handling

Shipping and handling is a flat $7.00 on total order no matter where it is shipped in the continetal USA. Most orders are processed within 2-3 days and shipped 2-3 Day USPS Priority Mail. Personalized address plaques and 3-D ball ornaments can take 2-3 weeks to process and are shipped 2-3 Day USPS Priority Mail.

Gift Orders

If you would like to send your order as a gift to a recipient please fill out the shipping information for that address. Use the special instructions to tell us what you would like the gift card to say. Due to the complexity of shipping, if you would like to send gifts to multiple addresses, we ask that you submit the orders separately. All items submitted as part of the same order will be shipped to the same address. We apologize for the inconvenience.

Returns

We want you 100% happy with your order! We will refund any NON-PERSONALIZED ITEM for any reason. Simply return it with the receipt, in its original condition within 14 days of receipt. We will issue a full refund (excluding shipping) or exchange if you so choose.

Unfortunately, we cannot refund any PERSONALIZED ITEMS so please make sure information on order form is correct. If your item is delivered damaged or personalization is wrong due to our error, please contact us within 48 hours of delivery at (703) 405-3354 so that we can replace that item, otherwise we cannot be held responsible. Please keep the item in its original packaging and return it with the receipt. A replacement of that item will ship within 1 week 2-3 Day USPS Priority Mail.

PLEASE NOTE: Often times hand painted pottery may have slight imperfections in the pottery or glaze. These imperfections are a sign of an item being truly hand made and should not be considered a defect. Colors depicted on the website may vary slightly from the actual product color depending on your computer monitor capabilities. Due to certain monitor restrictions to accurately represent the true color, detail or texture of actual products, Cross My Heart Designs cannot be held responsible.

Frequently Asked Questions:

How are items personalized?

Plaques and 3-D Ball Ornament personalizations are painted and fired into the ceramic piece. Crosses and hearts are personalized on the BACK with an oil based paint pen. Collegiate and high school ornaments are personalized with oil based paint pen in the polka dots. Most flat ornaments are personalized on front with oil based paint pen.