FAQ

Frequently asked questions

How is the personalization added to the ornament?


The personalization is added after the ornament is gazed and fired. It is applied with a Sharpie extra fine point oil based permanent paint pen (metallic gold, metallic silver, white or black depending what color dot it is being applied to). *If you ever want to remove the personalization, take a damp scrubby side of a sponge and it should come off.




What does the personalization look like on the ball ornaments?





Can you make an ornament for a school or logo not featured?


Sure! If you would like to send along a link or picture of a custom logo, I can take a look at it and see if it's possible. I can also do some of my own research to find a logo for you if you give me the school, business, sports team name, etc. Turn around time for completion and delivery is usually within two weeks.




Do you offer wholesale pricing?


Yes! If you are a school, organization, etc. that would like to place an order for a logo I already feature online or a custom one, I would be happy to do that for you. There is a 15 item minimum, S&H is free for intial order and pricing is reduced 20-25% with deeper discount offered if order placed 45 days prior to requested delivery date. Depending on how many items are ordered, I can usually have it ready for shipment within 2 weeks (may be up to 3 weeks during Nov. and Dec.)




How quickly will I receive my order?


Most of the items online are in stock and can be processed within a day or two and shipped 2-3 Day Priority. Around the holidays (Nov. and Dec.) processing may take a day or two longer. If an item is out of stock or it is a custom logo, your order may take up to two weeks for delivery and you will be notified shortly after your order is placed if that is the case.




Do you have any upcoming events?


Not at this time, but check back later.





MAILING ADDRESS

42818 Meander Crossing Ct.

Broadlands, Virginia  20148

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